Case Study

POS retail store

SMARTtill Solution®

Cash Shrinkage Reduced by 99% at Gainfort

Store Ltd


An APG case study 

in partnership with NisaLocal

(M-43-543 A) UK Nisa Case Study (SMARTtill) coverphoto

A solution that eliminates cash discrepancies and saves time on cash counts


Gainfort Ltd., a family-owned business for over ten years, operates two Nisa Local convenience stores in Cambridgeshire, UK. At the end of employee shifts, owner Sunil Lahal noticed a disturbing trend during cash counts: the totals were off.

“We were using a manual system of counting the cash at the end of each shift and, tallying up sales against the amount of cash that should have been taken, there were always issues with mistakes by some staff members,” Lahal says.

Not wanting to jump to conclusions, Lahal gave his employees the benefit of the doubt: the discrepancies were honest mistakes. But he couldn’t tell for sure. “When mistakes were made, it took too long of a process to trace them. They were difficult to pinpoint.”

There had to be a better way. He started looking at automated cash systems to replace the manual process of counting bills and coins. Lahal contacted his POS integrator for a solution but didn’t get very far. The integrator didn’t seem able – or willing – to deliver what he needed. “I didn’t feel they were pulling in the same direction as myself in modernising and embracing smart systems".

Download the Nisa case study to see how Lahal implemented APG's SMARTtill Solution® to better monitor cash.

Nisa Local Case Study

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